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Focus Today Knowledgebase
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Knowledgebase>Email
1. Do you offer web mail?
	Yes, we do offer web mail. You will be able to check your email User/POP3 accounts via most email clients or on the web. You&...more
2. Spam (unsolicited email)
	We have a strict NO SPAM policy. Any account that ignores this policy and sends SPAM anyway is subject to immediate terminati...more
3. What is the difference between POP3/Users and Forwarding?
	A POP3 (also called a “User”) account stores your e-mail in the account for that email address on the mail server. You then c...more
4. Common SMTPs - What SMTP server do I use?
	Cox requires you to use their SMTP. Click here to search for the Cox SMTP for your area....more
5. What SMTP (outgoing) server should I use?
	You should first attempt to use the SMTP Server provided by your ISP (Internet Access Provider). If they do not allow you to ...more
6. Email Setup Tutorial - SmarterMail
	Click here to view the tutorial
7. Can I have email sent to a specific mailbox within my account?
	Yes. To have an email delivered to a specific mailbox within your account, you will need to do the following:...more
8. What does the "Mark as Spam" option do?
	In most folders, choosing the Mark as Spam option will delete the message, and add it to a list of...more
9. Does the SmarterMail SPAM filtering work on Alias/Forwardings as well as Users?
	Since an alias directs incoming mail directly to its forwarding address, mail sent to an alias will not reach the SPAM filter...more
10. What Anti-Virus Software is Smartermail using?
	Our SmarterMail mail servers are using Trend Micro's Server Protection Anti-Virus. This program filters all known viruse...more
11. Content/Keyword filtering with SmarterMail
	Once logged in to webmail (in SmarterMail), click the Settings option and choose "My content filtering"....more
12. How can I reduce the amount of spam? (SPAM Filtering)
	In SmarterMail you can go to the Settings menu (via the mailadmin login) and choose Domain Spam Filtering....more
13. Email Setup Tutorial - Outlook Express
	Click here to view the tutorial
14. Email Setup Tutorial - Imail
	Click here to view the tutorial
15. How do I create processing rules in Imail?
	After you login to webmail under your mailadmin account you would do the following....more
16. When attempting to receive email, I get this error: 0x80042108.
	Restarting your computer will generally correct this error....more
17. 550 Authentication is required for relay - 550 not local host
	This can be due to one of the following reasons:...more
18. I am receiving the following error when sending to an AOL email address: Remote host said: 421 SERVICE NOT AVAILABLE
	You should contact AOL regarding this error as it is generated on their end. Please ask them for the specific reason it was r...more
19. How can I create a small email list?
	To setup a small list of people to send an email to all you need to do is create an Alias with some name like "mylist&qu...more
20. Do you support Secure Password Authentication?
	Secure Password Authentication is specific to Microsoft and Exchange Server.
21. Do you support IMAP on the mail servers?
	Yes, we support IMAP on all of our mail servers.

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